Austin, Dallas, Houston and San Antonio teams get matched with vetted call center partners in India that cover Central Time hours. Free shortlist, indicative pricing, no retainer.
Texas has grown fast enough that support hiring is no longer cheap, and the fastest-growing companies here tend to hit a support wall right as they scale — volume spikes, queues back up, and hiring locally takes months.
An offshore pod absorbs the volume you can script and document, while your local team keeps the accounts and escalations that need context. Most Texas programs we see start there.
Central Time is the easiest US window to staff from India — it lands squarely inside the standard night shift, so you get stable, non-rotating coverage instead of a patchwork schedule.
Typical build: a pod on voice and chat covering 8am–6pm CT, with an overflow tier for evenings and Saturdays once the volume curve is understood.
Share channels, volume, hours and your quality bar. We shortlist two to four vendors, put indicative per-seat pricing next to each, show the KPI commitments, and introduce you directly.
Matching costs you nothing. If you would rather not manage the vendor yourself, managed delivery is available and priced openly.
Central Time (CT). CT business hours run as a 7:30pm–4:30am IST shift in India.
Yes. Central business hours map to an evening-through-overnight shift in India, which is the standard schedule on every floor we shortlist. Most programs run 9-to-6 local coverage from day one and add after-hours or weekend shifts later.
Fully managed offshore seats typically land between $7 and $12 per agent hour depending on skill, shift and program complexity. A comparable in-house US agent usually costs several times that once you add benefits, payroll taxes, tooling, floor space and supervision.
From three seats. We focus on programs in the 10–50 seat range, so small and mid-size teams get real attention instead of being the smallest logo on a 500-seat floor.
Nothing for matching. We shortlist vendors, share indicative pricing and hand you the introductions at no cost. Managed delivery is a separate, openly priced option if you want us running the program.
Two to four weeks for a straightforward voice, chat or email program — longer if you need niche compliance work, deep product training or specialized tooling.
Tell us your volume, hours and quality bar. We come back within 48 hours with vendors that fit — free, and you contract directly with whoever you pick.