Can a small business really outsource a call center?

Yes. Vendors in ScaleDesk's network start at three to five seats, and pooled models go lower for part-time volume.

How much do small business call center services cost?

Indicatively $7–$12 per seat per hour fully loaded, or roughly $1,200–$2,100 per agent per month on a full-time schedule.

How fast can we go live?

Two to four weeks: about a week to shortlist and contract, then hiring, training and a supervised soft launch.

What does ScaleDesk charge?

Nothing for matching. You contract directly with the team you choose.

Outsource Your Customer Service & Back Office — Without Building an In-House Team

Get matched with a vetted, trained team for calls, customer support, lead follow-up, and back-office work. Built for growing U.S. small and mid-sized businesses.

GET MY TEAM MATCH →See what it costs

Compliance screened

ISO 27001 · SOC 2 · PCI-DSS · HIPAA · GDPR checked before any vendor reaches your shortlist.

COPC-aligned QA

Scorecards calibrated to your standards, not generic marketing metrics.

Floor audits by operators

Every shortlisted vendor floor is reviewed by someone who has run contact center operations.

SLA-first matching

Response, resolution and QA targets are defined before introductions ever happen.

The gaps we built ScaleDesk around.

Built for 10–50 seats, not 500

Most brokers chase enterprise RFPs and treat small and mid-size teams as an afterthought. 10 to 50 seats is the only size we work.

KPI transparency, not a marketing scorecard

If we manage your program, you see the same QA and SLA numbers we track internally — nothing curated for a client report.

Honest about where AI actually helps

Agentic AI for routine volume, human teams for everything that needs judgment — not AI-washing on top of the same old BPO.

What outsourcing actually saves you

Drag the sliders to see your monthly savings and the hours your team gets back.

Seats you need 20Your in-house cost per seat / month $4,200Hours / week your team spends managing support 12

In-house / month$84,000

Managed team in India$23,000

You save$61,000 / month73% lower · $732,000 a year

Management time returned52 hrsper month, back to your team

Get a quoted per-seat rate

Indicative only. Managed per-seat rates depend on channel mix, shift coverage and compliance needs — always quoted in writing before you commit.

Transparent pricing

Most outsourcing sites make you sit through a sales call before you see a number. We'd rather just show you.

Service

What you pay

Vendor scouting and shortlistVetted, ready-to-interview shortlist in 72 hours

Direct intro to the vendorYou sign the contract and own the relationship from here

Managed delivery (optional)Our ops team owns QA, reporting, workforce management and ramp for you

Flat per-seat rate, quoted up front

For vendors joining our networkNo onboarding fee. No pay-to-play. Ever.

$0 upfront

If we manage delivery, the per-seat rate is quoted in writing before any commitment — never "shared during onboarding" after you've already paid something to find out.

Support operations

Six channels, one managed team.

Pick the channel you need covered and we'll shortlist teams already running it at scale.

Six ChannelsOne team

India isn't one talent pool. We match the city to the skill.

Where we shortlist from depends on the languages and industry experience your program needs — not on whoever is cheapest this month.

Gurgaon & Noida

English · Hindi

Delhi NCR's largest voice and chat hubs — highest bench depth for general customer care and sales outreach at volume.

Mumbai

English · Hindi · Marathi

Deep BFSI and fintech experience — payments support, KYC operations, first-party collections.

Bangalore

English · Kannada

Strongest technical bench — SaaS support, tier-2 troubleshooting, and the engineering depth behind our AI-enabled programs.

Chennai

English · Tamil

Healthcare administration and back-office strength, with steady, low-attrition floors.

Pune

English · Marathi

IT-enabled services and technology-sector support, close to a large engineering talent base.

Hyderabad

English · Telugu

Pharma and healthcare back-office depth, plus growing digital-channel capacity.

Built by operators, not middlemen.

Sanjay

Co-founder — Operations & Growth

16+ years running CX and BPO operations — from GE Capital to IngeniCX, his own operations consultancy. He has built, staffed, and run contact-center floors, not just pitched them.

That operator mindset is what makes ScaleDesk different: we can manage delivery, not just make introductions.

Penny M

Co-founder — Service Delivery

PMP-certified delivery leader with 25+ years in KPO/BPO — ITIL, Six Sigma, COPC — running inbound, outbound, chat, email, and back-office programs across collections, fintech, tech support, lead gen, and e-commerce.

He owns the SLA side: account governance, capacity planning, quality calibration, and the escalations that actually get resolved.

What clients say about the teams in our network.

Real feedback from US companies running live programs with teams we matched and vetted.

★★★★☆

We were drowning in order and returns tickets every holiday season. The team we were matched with picked up our tone in about three weeks and now handles chat and email better than our old in-house crew. First-response time went from hours to minutes, and nothing gets dropped.

Megan CaldwellHead of Customer Experience, online retail brand

Business client and ScaleDesk operations manager reviewing program performance together in a meeting

For call centers in India

Qualified clients, without a sales team — and never a fee to join.

If you run a quality floor in Delhi NCR, Mumbai, Bangalore, Chennai, Pune or Hyderabad, ScaleDesk brings you verified requirements from US companies — 10 to 50 seats each. No cold lead lists, no auctions, no onboarding fee.

Apply as a vendor

Tell us what you need. We'll take it from there. Get started.

One form for both sides — companies looking to outsource, and call centers applying to join our network.