US companies outsource for coverage and cost, then lose sleep over quality. We shortlist teams that already run American programs on US hours, and show you the numbers before you sign.
Indian floors staff US shifts as standard, but coverage quality depends on whether the team lead and QA analyst work those hours too. Ask specifically — plenty of vendors run agents overnight with daytime supervision.
For most US programs, extended 16-hour coverage captures the large majority of contacts at far lower cost than true 24/7.
For outbound, confirm TCPA-aware dialing practices, consent handling and call recording disclosure. For healthcare or fintech, ask for HIPAA or SOC 2 posture in writing before the pilot, not after.
US-based agents cost roughly $22–$35 per hour, the Philippines $9–$14, India $7–$12. Offshore wins on cost and shift depth; onshore wins for regulated sales and complex retention conversations.
Many US teams split the program: offshore tier-1 volume, a small onshore pod for escalations.
Onshore US agents run roughly $22–$35 per hour. Offshore teams in India run $7–$12 per seat per hour fully loaded.
Yes — US shifts are standard. Confirm that supervision and QA also work those hours, not just the agents.
Yes. Most of our matches are US companies hiring 3–50 seats.
Side-by-side comparisons with real costs and the volume thresholds where each option flips.
Tell us your volume, hours and quality bar. We come back within 48 hours with vendors that fit — free, and you contract directly with whoever you pick.