Inbound support — phone, chat and email — run from vetted floors in India. We shortlist partners against your volume, hours and quality bar, then step back. Matching is free.
Order status, billing questions, account changes, tier-1 troubleshooting, appointment setting and overflow during peaks. The work that follows a script but still needs a human who can hear frustration and respond to it.
Most teams start with voice and add chat and email once the knowledge base has settled. A blended agent handling two channels usually costs less per contact than two single-channel agents.
Indicative fully-loaded seat rates run $7–$12 per hour depending on city, English tier, shift premium and whether QA and a team lead are bundled. Tier-2 cities are cheaper; Bengaluru, Gurugram and Pune price higher for stronger accent-neutral English.
Night-shift US coverage typically adds 10–20%. Ask every vendor whether their quote includes QA, workforce management, telephony and attrition backfill — the cheap quotes usually don't.
Listen to five unedited call recordings from the exact team you'd get, not the showcase floor. Ask for last quarter's attrition, average handle time and first-contact resolution, plus the name of the team lead who would own your account.
Run a paid two-week pilot on real traffic before committing to a twelve-month contract. Pilots surface hiring quality and supervision far faster than reference calls do.
Deep English-speaking talent pool, mature BPO infrastructure, and the ability to staff US, UK and Australian shifts from one location. For voice-heavy tier-1 support at volume, it remains the most cost-efficient option that still holds a quality line.
Indicatively $7–$12 per seat per hour fully loaded, depending on city, English tier, shift timing and whether QA and supervision are included.
Two to four weeks for a small team on a straightforward product: one week to shortlist and contract, one to two weeks for hiring and training, then a supervised soft launch.
Most Indian vendors will start at three to five seats. Below that, look at shared or pooled-agent models instead of a dedicated team.
No. Matching is free — you contract directly with the call center you pick.
Side-by-side comparisons with real costs and the volume thresholds where each option flips.
Tell us your volume, hours and quality bar. We come back within 48 hours with vendors that fit — free, and you contract directly with whoever you pick.