Florida teams get matched with vetted call center partners in India covering Eastern Time hours, including bilingual English–Spanish options where the program needs it. Matching is free.
A lot of Florida demand is seasonal and spiky — travel, hospitality, property, home services. Staffing local headcount for the peak means paying for it in the off-season too.
An offshore pod flexes: you scale seats up for season and back down after, without a hiring and layoff cycle every year.
Voice-heavy programs with high call volume during business hours and a lighter after-hours tier for booking changes and emergencies.
If Spanish-language coverage matters, we will say plainly which vendors have genuine bilingual capacity and which are stretching — that is one of the more common places offshore programs get oversold.
Send us channels, volume, hours and your quality bar. We come back with two to four vendors, indicative per-seat pricing, KPI commitments and direct introductions.
Free to you. Managed delivery is available separately and priced openly.
Eastern Time (ET). ET business hours run as a 6:30pm–3:30am IST shift in India.
Yes. Eastern business hours map to an evening-through-overnight shift in India, which is the standard schedule on every floor we shortlist. Most programs run 9-to-6 local coverage from day one and add after-hours or weekend shifts later.
Fully managed offshore seats typically land between $7 and $12 per agent hour depending on skill, shift and program complexity. A comparable in-house US agent usually costs several times that once you add benefits, payroll taxes, tooling, floor space and supervision.
From three seats. We focus on programs in the 10–50 seat range, so small and mid-size teams get real attention instead of being the smallest logo on a 500-seat floor.
Nothing for matching. We shortlist vendors, share indicative pricing and hand you the introductions at no cost. Managed delivery is a separate, openly priced option if you want us running the program.
Two to four weeks for a straightforward voice, chat or email program — longer if you need niche compliance work, deep product training or specialized tooling.
Tell us your volume, hours and quality bar. We come back within 48 hours with vendors that fit — free, and you contract directly with whoever you pick.