Small business call center services built for 3–50 seats, not 500. We match you with vetted teams that answer your phones, chats and emails, then hold them to your quality bar. Matching is free.
Most enterprise BPOs won't quote below 50 seats, and the ones that do tend to park small accounts with a junior supervisor. Small business call center services need the opposite: a named team lead, a short ramp, and a contract you can leave.
We only shortlist partners who run small programs deliberately — pooled QA, shared workforce management, and pricing that still works at five agents.
Inbound phone support, order and billing questions, live chat, email and helpdesk tickets, appointment setting, outbound follow-up, and after-hours overflow. Blended agents handling two channels usually cost less per contact than two single-channel agents.
You can start with one channel and add more once your knowledge base has settled.
Plan on $7–$12 per seat per hour fully loaded for a small team, depending on city, English tier and shift. US overnight coverage adds roughly 10–20%.
Ask every quote whether QA, telephony, workforce management and attrition backfill are included. The cheapest quotes usually strip all four out.
Yes. Vendors in our network start at three to five seats, and pooled models go lower for part-time volume.
Indicatively $7–$12 per seat per hour fully loaded, or roughly $1,200–$2,100 per agent per month on a full-time schedule.
Two to four weeks: about a week to shortlist and contract, then hiring, training and a supervised soft launch.
Nothing for matching. You contract directly with the team you choose.
Side-by-side comparisons with real costs and the volume thresholds where each option flips.
Tell us your volume, hours and quality bar. We come back within 48 hours with vendors that fit — free, and you contract directly with whoever you pick.