California teams get matched with vetted support partners in India covering Pacific Time hours across voice, chat, email and WhatsApp. Free shortlist, indicative pricing, no retainer.
California support salaries are among the highest in the country, and a Pacific-time-only team leaves your East Coast customers waiting until mid-morning for a first response.
Offshore coverage fixes both at once: cost per contact drops, and your queue is being worked while California sleeps — so Monday morning does not start with a backlog.
Because PT sits at the far edge of the India night shift, we prioritize floors that already run West Coast programs and have supervisors on the same shift as the agents — not a manager checking in the next morning.
Common build: chat and email first (easiest to quality-check across a time gap), then voice once tone and escalation handling are proven.
You tell us channels, volume, hours and quality bar. We shortlist two to four vendors that genuinely fit, share indicative pricing and KPI commitments, and hand over the introductions.
No fee for matching. Managed delivery is optional and openly priced if you want us running the program instead of just sourcing it.
Pacific Time (PT). PT business hours run as a 9:30pm–6:30am IST shift in India.
Yes. Pacific business hours map to an evening-through-overnight shift in India, which is the standard schedule on every floor we shortlist. Most programs run 9-to-6 local coverage from day one and add after-hours or weekend shifts later.
Fully managed offshore seats typically land between $7 and $12 per agent hour depending on skill, shift and program complexity. A comparable in-house US agent usually costs several times that once you add benefits, payroll taxes, tooling, floor space and supervision.
From three seats. We focus on programs in the 10–50 seat range, so small and mid-size teams get real attention instead of being the smallest logo on a 500-seat floor.
Nothing for matching. We shortlist vendors, share indicative pricing and hand you the introductions at no cost. Managed delivery is a separate, openly priced option if you want us running the program.
Two to four weeks for a straightforward voice, chat or email program — longer if you need niche compliance work, deep product training or specialized tooling.
Tell us your volume, hours and quality bar. We come back within 48 hours with vendors that fit — free, and you contract directly with whoever you pick.