ScaleDesk matches U.S. small and mid-sized businesses with vetted call center and back-office teams in India — 10 to 50 seats, free to the company being matched, with the option for us to manage delivery instead of just making an introduction.
You tell us your volume, hours, channels and quality bar. We shortlist teams we have personally audited, introduce you directly, and you sign with whoever you pick. We never charge the buyer, and vendors never pay to be listed — so nothing in the shortlist is bought.
If you would rather not manage a vendor at all, we run the program for you: QA scorecards, SLA governance, workforce planning and ramp, at a flat per-seat rate quoted in writing before you commit.
Most brokers chase enterprise RFPs and treat small and mid-size teams as an afterthought. 10 to 50 seats is the only size we work.
If we manage your program, you see the same QA and SLA numbers we track internally — nothing curated for a client report.
Agentic AI for routine volume, human teams for everything that needs judgment — not AI-washing on top of the same old BPO.
16+ years running CX and BPO operations — from GE Capital to IngeniCX, his own operations consultancy. He has built, staffed, and run contact-center floors, not just pitched them.
That operator mindset is what makes ScaleDesk different: we can manage delivery, not just make introductions.
PMP-certified delivery leader with 25+ years in KPO/BPO — ITIL, Six Sigma, COPC — running inbound, outbound, chat, email, and back-office programs across collections, fintech, tech support, lead gen, and e-commerce.
He owns the SLA side: account governance, capacity planning, quality calibration, and the escalations that actually get resolved.
Where we shortlist from depends on the languages and industry experience your program needs — not on whoever is cheapest this month.
Delhi NCR's largest voice and chat hubs — highest bench depth for general customer care and sales outreach at volume.
Deep BFSI and fintech experience — payments support, KYC operations, first-party collections.
Strongest technical bench — SaaS support, tier-2 troubleshooting, and the engineering depth behind our AI-enabled programs.
Healthcare administration and back-office strength, with steady, low-attrition floors.
IT-enabled services and technology-sector support, close to a large engineering talent base.
Pharma and healthcare back-office depth, plus growing digital-channel capacity.
Tell us your volume, hours and quality bar. We come back within 48 hours with vendors that fit — free, and you contract directly with whoever you pick.