Small business customer service outsourcing without the enterprise minimums. We match you with vetted support teams for email, chat and phone — and hold them to your CSAT bar.
Tier-1 tickets, order and shipping questions, refunds and returns, account changes, basic troubleshooting, and after-hours cover. Escalations and anything policy-setting stay with you.
Good customer support outsourcing starts with your macros and tone guide, not the vendor's generic playbook.
Set a QA rubric before go-live, sample at least 5% of tickets weekly, and review CSAT verbatims — not just the score — in a standing weekly call.
Keep one internal owner for the program. Outsourced teams drift when nobody on your side reads the numbers.
Small business customer service outsourcing typically lands at $1,200–$2,100 per full-time agent per month in India, depending on channel mix, English tier and shift. Part-time and pooled models cost less but give you less control.
It's a good fit when ticket volume outgrows your team but doesn't justify full-time hires with supervision, QA and coverage built around them.
Roughly $1,200–$2,100 per full-time agent per month for teams in India, fully loaded.
Not if the vendor works in your helpdesk, uses your tone guide and signs off under your brand — which is how we set programs up.
Side-by-side comparisons with real costs and the volume thresholds where each option flips.
Tell us your volume, hours and quality bar. We come back within 48 hours with vendors that fit — free, and you contract directly with whoever you pick.