Hand tier-1 support to a vetted team in India without guessing at quality or price. Tell us your volumes, hours and quality bar; we shortlist partners who already run work like yours. Matching is free.
Order and account questions, billing, returns, subscription changes, tier-1 troubleshooting, appointment setting and peak overflow. Anything with a documented resolution path and a human who needs to read tone correctly.
Most programs start on one channel, prove handle time and quality, then blend a second. A blended agent covering chat plus email almost always beats two single-channel agents on cost per contact.
Fully-loaded rates run roughly $7–$12 per seat hour depending on city, English tier, shift premium and whether QA, workforce management and telephony are bundled. Night coverage for US hours typically adds 10–20%.
Ask every vendor in writing whether the quote includes QA sampling, a named team lead, attrition backfill and telephony. The cheapest quotes almost never do, and the difference shows up in month three.
Lock a weekly scorecard before go-live: CSAT, first-contact resolution, average handle time, QA score and adherence. Review it with the same team lead every week — not an account manager who reports upward.
Listen to five unedited recordings or chat transcripts from the exact team you would get, then run a paid two-week pilot on real traffic. Pilots surface hiring quality faster than any reference call.
If your product changes weekly and nobody has written the resolution paths down, an outsourced team will amplify the confusion. Document first, then outsource — or start with 3–5 seats and expand once the knowledge base holds.
Expect $7–$12 per seat hour fully loaded. Tier-2 cities sit lower; Bengaluru, Gurugram and Pune price higher for accent-neutral English. US night shifts add 10–20%.
From about three seats with mid-market partners. Under three, a shared or pooled model usually makes more sense than a dedicated team.
Two to four weeks for a small dedicated team, assuming your knowledge base and access provisioning are ready. Complex regulated work runs six to eight.
No. Matching and shortlisting are free for businesses. Optional managed delivery is priced openly on our pricing section.
Side-by-side comparisons with real costs and the volume thresholds where each option flips.
Tell us your volume, hours and quality bar. We come back within 48 hours with vendors that fit — free, and you contract directly with whoever you pick.