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Call center outsourcing for US companies

We match US teams with vetted support floors in India that cover your time zone — voice, chat, email, WhatsApp and back office. You get a shortlist, indicative seat pricing and direct introductions. Matching is free.

Get matched — free

Where our US clients are

Coverage is built around your local business hours, not ours. Pick the closest match.

New York, NY
Eastern Time (ET)
Texas (Austin, Dallas, Houston)
Central Time (CT)
California (LA, SF, San Diego)
Pacific Time (PT)
Florida (Miami, Orlando, Tampa)
Eastern Time (ET)
Chicago, IL
Central Time (CT)
US small business support
All US time zones

How matching works for US companies

Four steps, roughly a month end to end, and nothing to pay us for the first three.

Step 1
Scoping call

A 30-minute call to pin down channels, volume, hours, tooling and the SLA you actually need. No pitch deck, no vendor on the line.

Step 2
Shortlist in 72 hours

Two to four floors that already run programs like yours, with indicative seat pricing, bench depth, certifications and references attached.

Step 3
You interview and choose

We set up the calls, sit in if you want, and hand over the comparison. You sign directly with the vendor and own the relationship.

Step 4
Ramp in 2–4 weeks

Hiring, training, tooling access and pilot QA. Most voice, chat and email programs take their first live contact inside a month.

What US teams hand over first

Most programs start with one queue that is clearly overflowing, then widen once quality holds for a couple of months.

Overflow and after-hours voice

Evenings, weekends and Monday spikes covered without paying US overtime or hiring a second local shift.

Live chat and email queues

Concurrent chat sessions and help-desk tickets in Zendesk, Freshdesk, Gorgias or Intercom, worked to a response-time SLA.

Lead follow-up and outbound

Speed-to-lead calling, appointment setting, renewals and first-party collections on your CRM and your script.

Back office and data work

Order processing, claims and invoice entry, catalog upkeep and CRM hygiene — the work that quietly eats your team's week.

What outsourcing to India actually costs a US business

Offshore seats are usually quoted per agent hour, not per ticket. The working band for a managed program in India is $7 to $12 an hour: the low end covers straightforward email, chat and back-office work on a day shift, and the high end covers regulated voice programs, technical troubleshooting or overnight coverage with a dedicated supervisor.

The comparison that matters is not hourly wage against hourly wage. A US in-house agent carries benefits, payroll taxes, recruiting, seat licenses, floor space, supervision and attrition backfill. Offshore, those costs sit inside the seat rate, which is why teams typically see 50 to 70 percent lower total cost on the same volume once a program is stable.

Where offshore does not pay off: fewer than about three seats of steady volume, work that legally must stay onshore, or queues so unpredictable that nobody can define an SLA. We will say so on the scoping call rather than after you have signed.

Questions US buyers ask us first

How much does it cost to outsource customer service to India?

Fully managed offshore seats generally land between $7 and $12 per agent hour depending on channel, skill level, shift and program complexity. A comparable in-house US agent typically costs several times that once you add benefits, payroll taxes, tooling, floor space and supervision.

Can a team in India cover US business hours?

Yes. Eastern through Pacific business hours map to an evening-and-overnight shift in India, which is the standard schedule on every floor we shortlist. Most programs start with 9-to-6 local coverage and add after-hours or weekend shifts later.

How small can a US company start?

From about three seats. We work almost entirely in the 10 to 50 seat range, so small and mid-size US businesses get real attention instead of being the smallest account on a 500-seat floor.

What does ScaleDesk charge for matching?

Nothing. Scouting, vetting, the shortlist and the introductions are free to you — vendors pay us when a program starts. Managed delivery, where our operations bench owns QA, reporting and workforce management, is a separate flat per-seat rate quoted up front.

How do you handle compliance and data security?

Every vendor is screened for the frameworks your program needs — ISO 27001, SOC 2, PCI-DSS, HIPAA awareness and GDPR handling — before it reaches your shortlist. We share the certificates and audit dates rather than asking you to take a logo on trust.

How long until we are live?

Two to four weeks for a straightforward voice, chat or email program. Expect longer if you need niche compliance training, deep product knowledge or custom tooling integrations.

Want a shortlist instead of a search?

Tell us your volume, hours and quality bar. We come back within 48 hours with vendors that fit — free, and you contract directly with whoever you pick.

Get matched — free →Read the blog